Refund Policy

Refund & Replacement Policy

We stand behind the quality of every piece. If your item arrives damaged or defective, we will make it right with a free replacement or a refund — your choice.

Damaged or defective items

Please inspect your order as soon as it arrives. If anything is damaged or defective, contact us within 14 days of delivery at Royalemerchantcontact@gmail.com. To approve a replacement or refund, we require a clear photo of the damage. Once we review the photo and confirm the issue, we will arrange your free replacement or refund right away.

How to request a refund or replacement

  1. Email us at Royalemerchantcontact@gmail.com with your order number.
  2. Attach one or more clear photos showing the damage.
  3. Our team will review and confirm, then send a free replacement or issue a refund.

Good to know

  • A clear photo of the damage is required before we can approve a replacement or refund.
  • Because replacements are sent based on photo verification, you do not need to ship the damaged item back to us unless we specifically request it.
  • Approved refunds are issued to your original payment method. It may take a few business days for your bank or card provider to post the refund.
  • All sales are final except for items that arrive damaged or defective as described above.

Return address

If we ask you to return an item, please send it to: Royale Merchant, 24 Mark Twain Lane, Redding, CT 06896, United States. Please contact us first — items sent back without prior approval cannot be processed.

Questions

For any questions about a refund or replacement, email us at Royalemerchantcontact@gmail.com and our team will be happy to help.