Refund policy

Changed your mind? You have 30 days. Every piece can be exchanged for another piece or returned for store credit within 30 days of delivery, sale items included.

30-day exchange or store credit

  • Request an exchange or store credit within 30 days of delivery.
  • Items must be unworn and in their original packaging.
  • Return shipping is paid by the customer, unless the item arrived damaged or defective.
  • Store credit never expires.
  • Gift cards cannot be returned.

Damaged or defective items

Please inspect your order when it arrives. If anything is damaged or defective, or you received the wrong item, email us within 14 days of delivery with your order number and a clear photo. Once we confirm the issue, we send a free replacement or refund you, your choice. You do not need to send the item back unless we ask.

EU and UK customers

If you live in the EU or the UK, you can also cancel your order within 14 days of delivery for a full refund to your original payment method. Tell us within that window and send the item back within 14 days of telling us.

How to start a return or exchange

  1. Email Royalemerchantcontact@gmail.com with your order number and whether you would like an exchange or store credit.
  2. We reply with the return address and instructions. Please wait for our reply before sending anything, as items sent back without approval cannot be processed.
  3. Once your return arrives and is inspected, we ship your exchange or issue your store credit and email you to confirm. Refunds go back to your original payment method and can take a few business days to appear.

Return address

Royale Merchant, 270 South St, Roxbury, CT 06783, United States. Please contact us before sending anything.

Memberships

VIP Membership is a monthly recurring fee and can be canceled at any time.

Questions

Email Royalemerchantcontact@gmail.com and our team will help.

Last updated: October 9, 2026